Hi Nina, There are several ways to recover your Microsoft account so you can activate your Office 365 subscription. One of those is to fill out the recovery form.
To do this, simply follow the steps below:. Go to the page. Select the reason you can't sign in, then click Next. Enter the email address, phone number, or Skype name that you used to create your Microsoft account. Enter the characters you see on the screen to prove you're not a robot, then click Next. Select I don't have any of these when asked to verify your identity, then click Next. You may be asked if you have an account recovery code.
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This is something you would have created in the past and saved in a secure location, not a code that was sent to your phone or email. If you can find your code, enter it here.
Otherwise, click No. Now you should be at the page that says Recover your account.
Follow these steps to fill out the form and send your recovery request. Check to make sure the account name listed under Email, phone, or Skype name is yours, and is spelled correctly. If not, start over from the Password reset page. Enter an email address that we can use to contact you about your account recovery, then click Next. A screen pops up asking you to verify that email address.
We'll send you a security code in an email. Enter that code here, and click Verify. Now you're asked to answer several questions about yourself and your account. Fill in as much information as you can, even if you're not sure.
Click Submit when you're finished. Once your done, activate your Office 365 software by following the steps in this. Should you have further questions, please let us know.